Política de reembolso

Last updated: September 11, 2026

We want you to be happy with your Gravely digital kitchen scale. This Refund Policy explains how returns, exchanges, and refunds work.

Return Window

You may request a return within 30 days of receiving your order. To be eligible, the item must be unused, in its original condition, and in its original packaging, with all accessories included.

How to Start a Return

Contact us at capiluxesp@gmail.com with your order number and the reason for your return. We will confirm your return and provide you with the return shipping address and any further instructions.

Return Shipping Costs

Customers are responsible for the cost of shipping the item back to us when returning a product. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item. This return shipping cost is non-refundable and will be deducted from your refund if the original shipping cost was covered by us.

If the item you received is defective, damaged, or not what you ordered, please contact us before returning it — in these cases we will work with you on the best solution, which may include covering the return shipping cost, sending a replacement, or issuing a refund without requiring a return.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method within 5–10 business days. Please note that your bank or card issuer may take additional time to post the refund to your account.

Exchanges

If you would like to exchange an item (for example, for a different color), contact us at capiluxesp@gmail.com and we will guide you through the process. Return shipping costs for exchanges due to change of mind are also the customer's responsibility.

Non-Returnable Items

Items that have been used, damaged through misuse, or returned without their original packaging may not be eligible for a refund, or may be subject to a reduced refund.

Cancellations

If you need to cancel or change an order, contact us as soon as possible. We can only guarantee changes or cancellations for orders that have not yet been shipped.

Contact Us

If you have any questions about returns or refunds, please contact us at capiluxesp@gmail.com.